LeadMagic does not currently offer account pausing or subscription freezing. However, we have several alternatives that can help you manage your subscription during periods when you don't need active enrichment services.
Account pausing creates complexity in our billing and credit systems, particularly around:
Credit rollover calculations: Paused periods complicate credit accumulation timing
API access management: Determining when integrations should be active/inactive
Billing cycles: Synchronizing pause periods with billing calendar
Fair usage: Preventing system abuse through repeated pause/unpause cycles
Instead, we offer flexible alternatives that give you control without these complications.
We know the main reason customers ask about pausing is credit preservation. Let's address this directly:
This is the most common concern, and it's valid. Here's what you need to know:
Plans WITH Credit Rollover:
Credits accumulate month-over-month while subscribed
If you cancel, rolled-over credits expire at the end of your billing period
This is why many customers hesitate to cancel
Plans WITHOUT Credit Rollover:
Credits refresh monthly and don't accumulate
Unused credits expire each month regardless
Less concern about "losing" credits when canceling
We understand business needs fluctuate. You might be:
Between outreach campaigns
In a planning or strategy phase
Experiencing seasonal business slowdowns
Testing other tools or processes
Dealing with budget constraints
Benefits:
Maintain your account and access
Preserve credit rollover benefits (on eligible plans)
Lower your monthly costs significantly
Keep your enrichment history and integrations active
Can upgrade again when you need more capacity
How to Downgrade:
Go to Settings > Billing: https://app.leadmagic.io/settings/billing
Click "Change Plan"
Select a lower-tier plan that fits your reduced usage
Confirm the change
Your new rate applies at the next billing cycle
Important Notes:
Downgrades take effect at your next billing cycle
Your current credits remain available until used
Credit rollover continues on higher plans
You keep all features of your new plan tier
If you truly don't need the service, maximize value from your existing credits:
Strategic Credit Usage:
Bulk Enrichment via CSV
Upload your entire contact database
Enrich emails, mobile numbers, and company data
Export enriched data for future use
This works even if you're not actively reaching out now
Build Your Data Asset
Enrich your CRM records for future campaigns
Update outdated contact information
Validate existing data quality
Create enriched lists for later use
Test Advanced Features
Try mobile number enrichment
Experiment with waterfall strategies
Test Clay.com integration
Explore API capabilities
Team Enablement
Share access with team members
Let sales reps enrich their prospect lists
Enable marketing to build better audiences
Empower customer success with better data
Timeline Planning:
Check your credit balance
Calculate how many enrichments you can run
Prioritize your most valuable lists
Execute enrichment before cancellation date
For seasonal or project-based usage:
The Pattern:
Use service actively during campaigns
Cancel when campaign completes
Credits and access continue through end of billing period
Use remaining credits before expiration
Reactivate when next campaign begins
Best For:
Basic/Starter plan users (no credit rollover concerns)
Project-based work
Seasonal businesses
Quarterly campaign patterns
Occasional enrichment needs
Limitations:
You'll lose rolled-over credits
Need to re-integrate if you use API
Enrichment history remains but in read-only mode
No access during inactive periods
Reactivation Process:
Log back into LeadMagic
Go to Settings > Billing
Select a plan and subscribe
Immediate access restoration
Start with fresh credit allocation
The Basic plan can function as a quasi-pause:
Strategy:
Downgrade to Basic plan ($X/month - check current pricing)
Minimal monthly investment
Maintain account and history
Keep API integrations configured
Preserve some enrichment capability
Important Limitation:
Basic plan does NOT include credit rollover
Credits refresh monthly
Unused credits expire
No accumulation of credits
When This Works:
You want to maintain account presence
Occasional enrichment needs (small volume)
API integrations are already set up
Don't want hassle of canceling/reactivating
Budget allows minimal ongoing cost
When This Doesn't Work:
You have substantial rolled-over credits to preserve (they'll be lost)
Zero budget for subscription costs
Absolutely no enrichment needs
Long-term pause (6+ months)
Ask yourself these questions:
"How long will I not need active enrichment?"
1-2 months → Downgrade to lower plan
3-6 months → Use credits, then cancel
6+ months → Cancel (definitely not worth paying)
"Do I have significant rolled-over credits?"
Yes, lots → Downgrade to preserve them
Some → Use them strategically, then decide
No/Basic plan → Cancel without concern
"What's my likelihood of returning?"
Very likely (90%+) → Downgrade
Probably (50-90%) → Downgrade or cancel
Maybe (under 50%) → Cancel
"Can I use my credits productively right now?"
Yes → Run bulk enrichments before canceling
Not really → Downgrade to maintain access
No → Cancel if you must
"What's my budget situation?"
Tight but some flexibility → Downgrade to Basic/Starter
Very tight → Use credits and cancel
No constraints → Keep current plan or slight downgrade
If budget is the primary driver for wanting to pause:
Downgrade immediately to lowest plan you can afford
Upgrade back when budget allows
You'll maintain continuity
Use all credits on valuable enrichments
Export enriched data for offline use
Cancel subscription to stop charges
Document your setup for easy reactivation later
Some companies have fiscal year budget timing:
Plan ahead for budget renewal periods
Downgrade during low-budget months
Upgrade when new budget arrives
Consider annual plans for better pricing (if available)
Don't Let Credits Expire UnusedIf you're going to cancel, use your credits first. This is value you've already paid for.
Don't Forget About Your SubscriptionSet calendar reminders if you downgrade, so you can reassess in 30-60 days.
Don't Delay Cancellation If You're SureIf you know you won't use the service for 6+ months and have no rolled-over credits at risk, cancel now. Waiting just costs money.
We hear you. Account pausing is a frequently requested feature, and we're evaluating options to implement it in a way that:
Doesn't complicate credit rollover calculations
Maintains fair usage for all customers
Works with our billing infrastructure
Provides genuine value over existing alternatives
While we don't have a timeline to share, your feedback helps us prioritize product development. If account pausing is important to you, let our support team know.
No, but you can downgrade to a lower plan for one month, then upgrade back. This preserves your account and costs much less.
We're considering it, but currently our downgrade options provide similar benefits with more flexibility.
Contact support to discuss your specific situation. While we can't pause your account, we may be able to help with other solutions.
No - access is tied to active subscription status. However, downgrading gives you reduced cost with continued access.
LeadMagic has never offered account pausing. You may be thinking of cancellation (which can be reversed by reactivating).
No. Downgrade or cancel are your options. Downgrading to Basic is the closest equivalent to a "vacation mode."
Ready to make a change? Here's your next step:
If you want to reduce costs but keep your account: → Go to https://app.leadmagic.io/settings/billing and downgrade your plan
If you want to stop paying but use your credits first: → Upload a CSV and run bulk enrichments now, then cancel before next billing date
If you're ready to cancel completely: → See our How to Cancel Your Account guide
If you have questions about your specific situation: → Contact our support team - we're here to help you find the best solution
How to cancel your account
Plan changes and downgrades
Credit rollover policy explained
Billing and subscription management
Using credits effectively
Refund policy
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