Canceling your LeadMagic subscription is entirely self-service. You have full control over your account and can cancel at any time through your billing settings. No need to contact support—you can do it yourself in under 2 minutes.
Log into your account at https://app.leadmagic.io
Navigate to Settings
Click your profile icon in the bootom left corner
Select "Billing" from the dropdown menu
Go to Billing
In the left sidebar, click on "Billing"
Or go directly to: https://app.leadmagic.io/settings/billing
Cancel Subscription
Tab to the billing section
Click the "Cancel Subscription" button
Confirm your cancellation when prompted
Confirmation
You'll receive an on-screen confirmation
Your subscription will remain active until the end of your current billing period
Billing stops: You will not be charged again after your current billing period ends
Access continues: You keep full access to your account until the end of your paid period
Credits remain: Your credits stay in your account until your subscription expires
Account status: Your account goes into a cancelled status
Credit expiration: Depending on your plan, unused credits may expire (see Credit Rollover Policy below)
Reactivation: You can reactivate anytime by subscribing to a new plan
This is the most common concern when canceling. Here's what you need to know:
Your unused credits roll over month-to-month while your subscription is active. However:
Upon cancellation: Credits do NOT roll over after your final billing period
Expiration: Unused credits expire when your subscription ends
Use them or lose them: Make sure to use your credits before your subscription expires
Credits refresh monthly and do not accumulate
Unused credits expire at the end of each billing cycle
When you cancel, any unused credits from your current cycle will expire at period end
Today (Oct 15): You cancel your subscription
Billing period ends (Nov 15): Your last payment covers service through this date
Through Nov 15: You have full access and can use all your credits
After Nov 15: Subscription expires, unused credits are lost
Cancellations are self-service and immediate
Cancel now to prevent future charges
Your current billing period charge has already been processed
See our refund policy article if you believe you qualify for a refund exception
We don't currently offer account pausing
You must cancel to stop billing
Consider using your credits before canceling
You can always reactivate when you return
Your credits rollover month-to-month so you’ll be able to use them when you get back
Use your credits before your subscription ends
Run bulk enrichments via CSV upload to use credits quickly
Consider downgrading to a cheaper plan instead of canceling
See "Alternatives to Cancellation" section below
The cancellation process is fully automated and requires no support intervention
If you're experiencing technical issues accessing the billing page, contact support
For billing questions, see your billing page or contact our team
For questions about what happens after cancellation, refer to this article
Account security requires the account holder to perform cancellations
If you cannot access your account, contact support to verify your identity
Only the account owner or authorized billing contact can cancel
Before canceling, consider these options:
Instead of canceling completely, downgrade to a lower-cost plan:
Lower monthly costs while keeping access
Maintain credit rollover benefits (on applicable plans)
Keep your account active for occasional use
Preserve your enrichment history and data
Learn about downgrading instead:
How to Downgrade Your LeadMagic Plan
Learn how to downgrade your plan
If you have unused credits with rollover:
CSV bulk enrichment: Upload a list and enrich it before canceling
API testing: Integrate with your existing tools and test enrichment
Clay integration: If you use Clay.com, connect your LeadMagic account
Mobile number enrichment: Run mobile enrichment on your existing contact list
Waterfall enrichment: Set up waterfall strategies to maximize data quality
Some customers follow this pattern:
Use credits heavily during outreach campaigns
Cancel when campaign completes
Reactivate for next campaign
This works best for Basic plans without rollover concerns
If multiple team members have accounts:
Cancel duplicate accounts
Consolidate to one higher-tier account
Share API keys across your team
Reduce overall costs while maintaining access
Changed your mind? Reactivating is easy:
Log back into your account at https://app.leadmagic.io
Go to Settings > Billing
Select "Subscribe" or "Reactivate"
Choose your plan
Add payment information
Your account reactivates immediately
Note: Previous credits do not restore after reactivation. You start fresh with the credit allocation of your new plan.
Self-service: Cancel anytime through your billing settings
Immediate: No waiting period, cancellation processes instantly
No fees: No cancellation fees or penalties
Access continues: Keep access through end of current billing period
Credits expire: Use credits before your subscription ends
Reactivation welcome: Return anytime by subscribing again
Ensure you're logged in with the account owner credentials
Navigate directly to https://app.leadmagic.io/settings/billing
Look for "Cancel Subscription" or "Manage Subscription"
Try clearing your browser cache or using a different browser
Check your internet connection
Try a different browser
Clear your browser cache and cookies
If issues persist, contact support with a screenshot of the error
Cancellations prevent future charges, not the current billing period
Verify the cancellation date vs. your billing cycle date
Check your email for cancellation confirmation
If you believe you were charged in error, contact support
Need help with cancellation?
For technical issues: Contact support if you cannot access the billing page
For billing questions: Our support team can verify cancellation status
For refund requests: See our separate refund policy article
Note: Support cannot cancel your account for you for security reasons. You must cancel through your account settings.
Refund policy
Account pausing (not available)
Plan changes and downgrades
Credit rollover policy
Billing and payment FAQ
Reactivating canceled accounts
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