Downgrading your LeadMagic subscription lets you reduce costs while keeping your account active. You can change plans at any time through your billing settings—no need to contact support.
Downgrading offers several advantages over canceling completely:
Keep your account active: Maintain access to LeadMagic for occasional use Preserve credit rollover: Continue rolling over unused credits month-to-month (on applicable plans) Maintain enrichment history: Keep all your past enrichments and data Lower costs: Reduce monthly expenses without losing access Instant reactivation: Upgrade back to a higher tier anytime you need more credits
Downgrading makes sense when you:
Need fewer credits than your current plan provides
Want to reduce expenses during slower business periods
Use LeadMagic occasionally rather than daily
Have credits rolling over that you're not using
Want to maintain access without the full cost
Downgrading is self-service and takes under 2 minutes:
Option A: Via Settings Menu
Log into your account at https://app.leadmagic.io
Click your profile icon in the bottom left corner
Select "Settings" from the dropdown
Click "Billing" in the left sidebar
Option B: Direct Link Go directly to https://app.leadmagic.io/settings/billing
On the billing page, look for "Change Plan" or "Manage Subscription"
Click the button to view available plans
Review the available lower-tier options
Select your desired plan
Review the pricing difference and new credit allocation
Confirm when the change takes effect
Click to confirm your plan change
You'll receive on-screen confirmation
New billing amount: Your next charge reflects the lower-tier pricing Credit allocation: You receive the credit amount for your new plan Prorated billing: Changes typically take effect on your next billing date
Current credits: Unused credits from your current plan remain in your account Rollover continues: Credits continue to roll over month-to-month (on all plans except Basic) New monthly allocation: Going forward, you receive credits based on your new plan
Enrichment history: All past enrichments remain in your account Settings preserved: Your integrations and settings stay intact API access: Your API keys continue working Full access: You maintain complete access to all LeadMagic features
Mid-cycle downgrades: Change typically applies at your next renewal date Billing protection: You keep access to your current plan until the cycle ends Credit preservation: Current credits remain available until renewal
Consider downgrading:
Before your renewal date to avoid paying for the higher tier
After using accumulated rollover credits
During predictable slower business periods
Action | Monthly Cost | Credits | History | Reactivation |
Downgrade | Lower tier pricing | Continues monthly | Preserved | Instant upgrade |
Cancel | $0 | Expire at period end | Not preserved | Requires new subscription |
Choose downgrade when: You want to keep occasional access Choose cancel when: You won't use LeadMagic for the foreseeable future
LeadMagic doesn't offer account pausing. Downgrading to the lowest tier is the closest alternative:
Minimal monthly cost
Maintain account access
Keep credit rollover active
Preserve all data and settings
Changed your mind? Upgrading is just as easy:
Go to Settings > Billing
Click "Change Plan"
Select a higher-tier plan
Confirm the change
Your increased credit allocation starts immediately
No penalties: Upgrade and downgrade as often as you need Instant access: Higher credit limits apply immediately Rollover continues: Your accumulated credits persist
No. Credits you've already accumulated continue rolling over month-to-month (on all plans except Basic). You simply receive fewer new credits each month going forward.
Yes. Change plans as often as needed with no penalties or fees.
You keep your accumulated credits. They roll over normally until you use them or cancel your account.
Yes, but the change typically takes effect on your next renewal date. You continue receiving service at your current tier until then.
No. Downgrade to any available plan tier that meets your needs.
No. Your API keys and integrations continue working exactly the same way after downgrading.
Check: Make sure you're logged in as the account owner Try: Clear your browser cache or use a different browser Navigate: Go directly to https://app.leadmagic.io/settings/billing
Possible reasons:
You're already on the lowest-tier plan
Your account has special pricing or custom arrangements
Contact support if you need assistance
Try clearing browser cache and cookies
Use a different browser
Check your internet connection
Contact support with a screenshot if issues persist
For technical issues: Contact support if you cannot access the billing page For plan questions: Our team can help you choose the right tier For custom needs: Reach out if you need a specialized plan
Self-service plan changes are designed for security. Only the account owner can modify subscriptions through the billing portal.
Self-service: Change plans anytime through billing settings No penalties: Downgrade and upgrade freely Credits preserved: Accumulated credits continue rolling over Data intact: All enrichments and settings remain Instant upgrades: Scale back up whenever you need Cost savings: Reduce expenses while maintaining access
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