Manual Top Up lets you purchase credits on-demand with a one-time payment. Unlike Auto Top Up (which purchases automatically when you're low), Manual Top Up gives you complete control over when and how many credits to buy.
Key features:
Available from any screen in your account
Purchase in increments of 5,000 credits
Instant checkout via Stripe
Credits added within minutes
No commitment required
Step 1: Click "Get More Credits"
Look for the button in the top navigation bar (center)
It appears next to your available account credits display
Accessible from any page in your LeadMagic account
Step 2: Select Credit Amount
Use the increment/decrement buttons to choose your amount
Credits available in multiples of 5,000
Common amounts: 5,000 / 10,000 / 20,000 / 50,000 / 100,000
Step 3: Review Pricing
Price per credit: $0.011 (example rate - check your account for current pricing)
Amount to pay: Automatically calculated based on selection
Example: 5,000 credits = $55.00
Step 4: Click "Checkout"
Proceed to payment when you've selected your amount
You'll be directed to a secure payment form
Step 5: Complete Stripe Payment Form
Enter credit card details
Provide billing information
Confirm payment
Step 6: Credits Added
Credits are added to your account automatically
May take 2-5 minutes to reflect in your balance
Check your email for payment confirmation
Per-credit rate: LeadMagic charges a fixed rate per credit (currently $0.011 in most cases).
Total cost calculation:
Number of Credits × Price Per Credit = Total Amount
5,000 credits × $0.011 = $55.00
10,000 credits × $0.011 = $110.00
20,000 credits × $0.011 = $220.00
Volume considerations:
Larger purchases may have better per-credit rates
Check the pricing display when selecting your amount
Current rate always shown before checkout
Accepted via Stripe:
Credit cards (Visa, Mastercard, American Express, Discover)
Debit cards
Digital wallets (Apple Pay, Google Pay where available)
Payment security:
All payments processed through Stripe
PCI-compliant secure checkout
Your payment details are never stored on LeadMagic servers
Automatic receipt:
Emailed immediately after successful payment
Includes date, amount, credits purchased
Use for expense tracking and reimbursement
View transaction history:
Go to Settings > Billing
See all manual top-up purchases
Download receipts as needed
Occasional Users
You don't need credits regularly enough for Auto Top Up
You prefer to buy only when needed
You like full control over purchases
Bulk Operations
Running a large CSV upload
Need extra credits for a specific project
Supplementing subscription credits for peak usage
Budget Control
You need approval before each purchase
Managing expenses transaction-by-transaction
Testing the service before committing to Auto Top Up
Trial Users
Trying out LeadMagic's service
Not ready for subscription commitment
Want to purchase specific amounts
Feature | Manual Top Up | Auto Top Up |
Purchase timing | When you click | Automatic when low |
Control | Complete | Set and forget |
Best for | Occasional use | Regular use |
Setup required | None | One-time configuration |
Flexibility | Buy any amount | Fixed amount per trigger |
After successful payment:
Payment processes through Stripe
LeadMagic receives confirmation
Credits are added to your account balance
Balance updates within 2-5 minutes
Where to see your balance:
Top navigation bar (always visible)
Settings > Billing page
API response headers (for developers)
Depends on your plan:
All plans except ‘Basic’ allow for credit rollover.
Manual top-up credits roll over month-to-month
They accumulate with subscription credits
Never expire while subscribed
Basic plan:
Credits do not roll over
Manual top-ups used within the month
Purchase accordingly
No subscription/trial:
No manual top-up credits available
If you have a subscription plan, manual top-ups supplement your monthly allocation:
How it works:
Subscription credits refresh monthly
Manual top-up credits are separate
Both credit types work identically
Total balance = Subscription + Manual top-ups
Example:
Your plan: 10,000 credits/month
Current balance: 2,000 credits remaining
Manual purchase: 5,000 credits
New balance: 7,000 credits
Wait 2-5 minutes:
Processing takes a few minutes
Refresh your browser
Check back shortly
Still missing after 10 minutes?
Check your email for payment confirmation
Verify payment went through (check bank/card)
Go to Settings > Billing > Transaction History
If payment succeeded but no credits, contact support with:
Transaction ID from email receipt
Purchase amount and date
Current credit balance
Common reasons:
Insufficient funds
Card expired or declined
Billing address mismatch
Bank fraud protection triggered
How to resolve:
Verify card details are correct
Check with your bank/card issuer
Try a different payment method
Contact support if issue persists
If you accidentally selected wrong amount:
Credits are added immediately after payment
Cannot cancel after clicking "Checkout"
Extra credits don't expire (on most plans)
Use them for future enrichments
See refund policy for unused credits
Prevention:
Double-check amount before clicking checkout
Review "Amount to pay" before confirming
Start with smaller purchases if unsure
Check:
Are you logged in?
Look in top center navigation area
Appears next to your credit balance display
Try refreshing the page
Clear browser cache if needed
Still can't find it?
Go directly to Settings > Billing
Look for "Purchase Credits" or similar option
Contact support if button is missing
Credits typically appear within 2-5 minutes after successful payment. In rare cases, it may take up to 10 minutes during high-traffic periods.
Minimum: 5,000 credits
Maximum: 200,000 credits per single transaction (you can make multiple purchases if you need more)
Manual top-ups follow our standard refund policy. Refund requests are reviewed case-by-case for unused credits. See our refund policy article for details.
Depends on your plan:
EssentialGrowth/Advanced/Pro/Ultimate: Credits roll over, no expiration while subscribed
Basic: Credits may expire monthly
Trial/No subscription: Check your specific account terms
No.. Manual top-up do not work without a subscription.
Per-credit rate for manual top-ups is typically higher than subscription credits. Subscriptions usually offer better value for regular users.
Yes. Stripe securely saves your payment method after first use, making future manual top-ups even faster (one-click checkout).
Make multiple purchases, or contact sales about bulk pricing or enterprise plans that may offer better rates for high-volume needs.
Buy in bulk when possible:
Lower transaction fees
Fewer individual purchases to track
Better value (volume discounts may apply)
Consider Auto Top Up for regular use:
If you're buying credits multiple times per month
Auto Top Up is more convenient
Same pricing, less manual work
Monitor your usage patterns:
Track how quickly you use credits
Purchase amounts based on actual needs
Avoid over-purchasing on plans without rollover
Keep payment method current:
Update card before expiration
Avoid failed transactions
Enable one-click checkout for speed
Auto Top Up configuration
Credit rollover policy
Subscription plans
Refund policy
Billing and payment methods
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