Overview

Manual Top Up lets you purchase credits on-demand with a one-time payment. Unlike Auto Top Up (which purchases automatically when you're low), Manual Top Up gives you complete control over when and how many credits to buy.

Key features:

Available from any screen in your account
Purchase in increments of 5,000 credits
Instant checkout via Stripe
Credits added within minutes
No commitment required

How to Purchase Credits Manually

Step-by-Step Process

Step 1: Click "Get More Credits"

Look for the button in the top navigation bar (center)
It appears next to your available account credits display
Accessible from any page in your LeadMagic account

Step 2: Select Credit Amount

Use the increment/decrement buttons to choose your amount
Credits available in multiples of 5,000
Common amounts: 5,000 / 10,000 / 20,000 / 50,000 / 100,000

Step 3: Review Pricing

Price per credit: $0.011 (example rate - check your account for current pricing)
Amount to pay: Automatically calculated based on selection
Example: 5,000 credits = $55.00

Step 4: Click "Checkout"

Proceed to payment when you've selected your amount
You'll be directed to a secure payment form

Step 5: Complete Stripe Payment Form

Enter credit card details
Provide billing information
Confirm payment

Step 6: Credits Added

Credits are added to your account automatically
May take 2-5 minutes to reflect in your balance
Check your email for payment confirmation

Pricing and Payment

How Pricing Works

Per-credit rate: LeadMagic charges a fixed rate per credit (currently $0.011 in most cases).

Total cost calculation:

Number of Credits × Price Per Credit = Total Amount
5,000 credits × $0.011 = $55.00
10,000 credits × $0.011 = $110.00
20,000 credits × $0.011 = $220.00

Volume considerations:

Larger purchases may have better per-credit rates
Check the pricing display when selecting your amount
Current rate always shown before checkout

Payment Methods

Accepted via Stripe:

Credit cards (Visa, Mastercard, American Express, Discover)
Debit cards
Digital wallets (Apple Pay, Google Pay where available)

Payment security:

All payments processed through Stripe
PCI-compliant secure checkout
Your payment details are never stored on LeadMagic servers

Receipts and Invoices

Automatic receipt:

Emailed immediately after successful payment
Includes date, amount, credits purchased
Use for expense tracking and reimbursement

View transaction history:

Go to Settings > Billing
See all manual top-up purchases
Download receipts as needed

When to Use Manual Top Up

Best For:

Occasional Users

You don't need credits regularly enough for Auto Top Up
You prefer to buy only when needed
You like full control over purchases

Bulk Operations

Running a large CSV upload
Need extra credits for a specific project
Supplementing subscription credits for peak usage

Budget Control

You need approval before each purchase
Managing expenses transaction-by-transaction
Testing the service before committing to Auto Top Up

Trial Users

Trying out LeadMagic's service
Not ready for subscription commitment
Want to purchase specific amounts

Manual vs. Auto Top Up

Feature	Manual Top Up	Auto Top Up
Purchase timing	When you click	Automatic when low
Control	Complete	Set and forget
Best for	Occasional use	Regular use
Setup required	None	One-time configuration
Flexibility	Buy any amount	Fixed amount per trigger

Credit Management

How Credits Are Added

After successful payment:

Payment processes through Stripe
LeadMagic receives confirmation
Credits are added to your account balance
Balance updates within 2-5 minutes

Where to see your balance:

Top navigation bar (always visible)
Settings > Billing page
API response headers (for developers)

Credit Rollover

Depends on your plan:

All plans except ‘Basic’ allow for credit rollover.

Manual top-up credits roll over month-to-month
They accumulate with subscription credits
Never expire while subscribed

Basic plan:

Credits do not roll over
Manual top-ups used within the month
Purchase accordingly

No subscription/trial:

No manual top-up credits available

Combining with Subscription Credits

If you have a subscription plan, manual top-ups supplement your monthly allocation:

How it works:

Subscription credits refresh monthly
Manual top-up credits are separate
Both credit types work identically
Total balance = Subscription + Manual top-ups

Example:

Your plan: 10,000 credits/month
Current balance: 2,000 credits remaining
Manual purchase: 5,000 credits
New balance: 7,000 credits

Troubleshooting

Credits Not Showing After Purchase

Wait 2-5 minutes:

Processing takes a few minutes
Refresh your browser
Check back shortly

Still missing after 10 minutes?

Check your email for payment confirmation
Verify payment went through (check bank/card)
Go to Settings > Billing > Transaction History
If payment succeeded but no credits, contact support with:
- Transaction ID from email receipt
- Purchase amount and date
- Current credit balance

Payment Failed

Common reasons:

Insufficient funds
Card expired or declined
Billing address mismatch
Bank fraud protection triggered

How to resolve:

Verify card details are correct
Check with your bank/card issuer
Try a different payment method
Contact support if issue persists

Wrong Amount Purchased

If you accidentally selected wrong amount:

Credits are added immediately after payment
Cannot cancel after clicking "Checkout"
Extra credits don't expire (on most plans)
Use them for future enrichments
See refund policy for unused credits

Prevention:

Double-check amount before clicking checkout
Review "Amount to pay" before confirming
Start with smaller purchases if unsure

Can't Find "Get More Credits" Button

Check:

Are you logged in?
Look in top center navigation area
Appears next to your credit balance display
Try refreshing the page
Clear browser cache if needed

Still can't find it?

Go directly to Settings > Billing
Look for "Purchase Credits" or similar option
Contact support if button is missing

Frequently Asked Questions

How quickly are credits added?

Credits typically appear within 2-5 minutes after successful payment. In rare cases, it may take up to 10 minutes during high-traffic periods.

Is there a minimum or maximum purchase?

Minimum: 5,000 credits
Maximum: 200,000 credits per single transaction (you can make multiple purchases if you need more)

Can I get a refund on manual top-ups?

Manual top-ups follow our standard refund policy. Refund requests are reviewed case-by-case for unused credits. See our refund policy article for details.

Do manual top-up credits expire?

Depends on your plan:

EssentialGrowth/Advanced/Pro/Ultimate: Credits roll over, no expiration while subscribed
Basic: Credits may expire monthly
Trial/No subscription: Check your specific account terms

Can I use manual top-up without a subscription?

No.. Manual top-up do not work without a subscription.

Is Manual Top Up cheaper than subscription credits?

Per-credit rate for manual top-ups is typically higher than subscription credits. Subscriptions usually offer better value for regular users.

Can I save my payment method for future purchases?

Yes. Stripe securely saves your payment method after first use, making future manual top-ups even faster (one-click checkout).

What if I need more than 200,000 credits?

Make multiple purchases, or contact sales about bulk pricing or enterprise plans that may offer better rates for high-volume needs.

Tips for Efficient Credit Purchasing

Buy in bulk when possible:

Lower transaction fees
Fewer individual purchases to track
Better value (volume discounts may apply)

Consider Auto Top Up for regular use:

If you're buying credits multiple times per month
Auto Top Up is more convenient
Same pricing, less manual work

Monitor your usage patterns:

Track how quickly you use credits
Purchase amounts based on actual needs
Avoid over-purchasing on plans without rollover

Keep payment method current:

Update card before expiration
Avoid failed transactions
Enable one-click checkout for speed

Related Topics

Auto Top Up configuration
Credit rollover policy
Subscription plans
Refund policy
Billing and payment methods

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