LeadMagic operates under a no-refund policy as outlined in our Terms of Service. However, we understand that exceptional circumstances may arise, and we're committed to reviewing refund requests on a case-by-case basis.
Standard Policy: All purchases are final and non-refundable as stated in our Terms of Service.
Exception Process: We will consider refund requests under specific circumstances, primarily when credits have not been used from your account.
If you believe your situation warrants a refund consideration, please follow these steps:
Check Your Credit Usage
Log into your LeadMagic account
Navigate to Settings > Credit History > https://app.leadmagic.io/settings/credits-history
Review your credit balance and usage history
Refund requests are only considered when credits remain unused
Submit Your Request
Contact our support team through the help center
Include your account email address
Explain the specific circumstances of your request
Provide details about when you purchased and why you're requesting a refund
Review Process
Our team will investigate your account activity
We'll verify credit usage and account history
You'll receive a response within 3-5 business days
Approval is not guaranteed and is at LeadMagic's discretion
Once credits have been used to enrich contacts or access data, those services have been delivered and consumed. Refund requests after credit usage are typically not approved, as you've received the value of the service.
Our team evaluates several factors when considering refund requests:
Credit usage: Have any credits been consumed?
Account history: Is this a first-time request or repeat behavior?
Timing: How long has it been since purchase?
Circumstances: What specific issue led to the refund request?
Pattern detection: We monitor for potential gaming of the refund system
To maintain fairness for all customers, we carefully monitor for patterns that suggest refund policy abuse, including:
Multiple refund requests across different accounts
Repeated purchase-and-refund cycles
Strategic timing to use service then request refunds
Pattern of requesting refunds after consuming credits
Accounts found to be gaming the refund system will be flagged, and future refund requests will be denied.
Service Delivery: Unlike physical products, data enrichment credits represent immediate access to valuable B2B intelligence. Once you use credits to find an email, mobile number, or company data, that information has been delivered.
Infrastructure Costs: Each enrichment query incurs real costs from our data providers and infrastructure, regardless of whether you ultimately decide to use the enriched data.
Fair Use: Our pricing is competitive because we serve customers who commit to using our service. A lenient refund policy would require higher prices for all customers.
Before requesting a refund, consider these options:
If you're concerned about costs, you can downgrade to a lower-tier plan:
Go to Settings > Billing > https://app.leadmagic.io/purchase-credits
Select "Change Plan"
Choose a plan that better fits your needs
Unused credits on higher tiers will be prorated when you downgrade
Your credits never expire on most plans. Take time to:
Export a list from your CRM and enrich it via CSV upload
Test our API integration with your existing tools
Try our Clay.com integration if you're using Clay for data enrichment
Run waterfall enrichment to maximize data coverage
You can cancel your subscription (see our cancellation guide) and keep your unused credits for a limited time, allowing you to use them before they expire.
Refunds are processed to your original payment method
Processing time is typically 5-10 business days
You'll receive confirmation via email
Your account may be closed or credits adjusted accordingly
You'll receive an explanation of why the request was denied
Your account will remain active
You can continue using your remaining credits
You can cancel your subscription if you no longer wish to use the service
All purchases are subject to our Terms of Service. By purchasing LeadMagic credits or subscriptions, you acknowledge and agree to our refund policy. We reserve the right to approve or deny any refund request at our sole discretion.
For questions about our refund policy or to discuss your specific situation, please contact our support team.
Account cancellation
Billing and payments
Plan changes and downgrades
Credit rollover policy
Terms of Service
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